Connectivity problems on Android

Read this article if Aidlab loses connection or will not pair on Android.

Unable to connect

1. Make sure Bluetooth is enabled and that Aidlab is not connected to another phone, watch, or app nearby.
2. Turn Bluetooth off and on again, then restart the Aidlab app and Aidlab.
3. Check the Aidlab app permissions:
   • On Android 12 or later, allow Nearby devices access.
   • On Android 11 or earlier, allow Location access and make sure Location services are enabled while pairing.
4. Keep Aidlab close to your phone and try pairing again.
5. Update the Aidlab app and Android if updates are available.
6. If possible, try another BLE-compatible app or phone to determine whether the problem is specific to the phone.

If the problem persists, email contact@aidlab.com. Include your phone make and model, Android version, Aidlab model and firmware version, Aidlab app version, the approximate time of the failed connection, and what the LED was showing.

Do not collect or send Bluetooth HCI logs unless an Aidlab support agent asks for them. If requested, follow the official Android instructions. HCI logs can contain device identifiers and unencrypted accessory data, so send them only through the channel specified by the support agent and disable HCI logging after the test.

Connectivity is unstable

1. Keep Aidlab near your phone.
2. Make sure no other phone, watch, or app is trying to connect to Aidlab.
3. Update the Aidlab app and Android if updates are available.

Bluetooth behavior can vary between Android phones. If the issue persists after the steps above, contact Aidlab support with the diagnostic details listed in the previous section.