Support

Choose a product or service to find the help you need.

Aidlab

Aidlab 2

Aidlab Account

Your account, health data and connections with other apps.Explore support

Pulseoximeter

Pair Pulseoximeter, take a measurement, or find help.Explore support

Aidmed One

Patient and user instructions, available by email.Explore support

Aidlab Teams

Teams, participants, programs and reports.Explore support

Delivery and tracking

Check delivery options and find out how to track your parcel.

Delivery information

Returns

Find out how to return your order and prepare the device for shipping.

Return information

Warranty and repairs

Having trouble with your device? Find out how to request service and an RMA number.

Request service

Support by email

Can’t find the answer you need? Send us a message and we’ll help.

Technical questions by chat

Have a technical question? Chat with our support team.

Chat with agent