Getting a Return Merchandise Authorization number
Updated onJune 25, 2026
Getting an RMA number under the 30-Day Return Policy
To request an RMA number under the 30-Day Return Policy, answer the following questions:
- Has the packaging been opened or damaged?
- How long have you been using your Product?
Send your answers to contact@aidlab.com with the subject: [Your order number] Return - RMA number request. Please allow up to seven business days for Aidlab to review the RMA request.
Getting an RMA number under the Manufacturer’s Limited Warranty
To request an RMA number under the Manufacturer’s Limited Warranty, answer the following questions and follow the technician's instructions for testing the product:
- Does your Product turn on?
- How long have you been using your Product?
Send your answers to contact@aidlab.com with the subject: [Your order number] Warranty - RMA number request. Please allow up to seven business days for Aidlab to review the RMA request.
