Back to support

Troubleshooting

Aidlab got wet during use

Updated onJune 25, 2026

The iOS or Android app is stuck

Updated onJune 25, 2026

Low signal quality

Updated onJune 25, 2026

Aidlab does not turn on

Updated onJune 25, 2026

The app cannot find Aidlab

Updated onJune 25, 2026

Aidlab turns off after 60 seconds if not paired

Updated onJune 25, 2026

My chest strap is broken

Updated onFebruary 18, 2025

Aidlab is connected but no data is received

Updated onJune 25, 2026

Connectivity problems on Android

Updated onJune 25, 2026

My data disappeared

Updated onDecember 13, 2025

Support by email

Can’t find the answer you need? Send us a message and we’ll help.

Contact us

Technical questions by chat

Have a technical question? Chat with our support team.

Chat with agent

Aidlab™ is a registered trademark. Copyright © 2026