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The app cannot find Aidlab

Updated onJune 25, 2026

  1. Check whether the LED is on. If it is off, turn Aidlab on and try again.
  2. If the LED is on, close the Aidlab app.
  3. Open the app again.
  4. Try connecting to Aidlab.
  5. If Aidlab still does not connect, reset it by holding the power button for 15 seconds.

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